The size of our box for the balls had changed from the sample to the first part of the delivery. Our contact person - Alina Liu - completely opposed us - said that it was not right, that we just wanted money for something that did not fit - she was not to be dealt with - it took 2-3 months.
Finally we were told that if we wanted that compensation we could not do business with the same anymore.
We do not accept that kind of blackmail and therefore we will have to find a new partner - it will definitely not be with that COMPANY!!!!! Regardless of what Alina is ansvering the increas was 3-4 m.m. NOT 0.3

Tanggapan dari pemasok:
Regarding the products ordered, there are two different combinations that have resulted in an increase of 0.3 millimeters in the packaging size. Product can not has a certain tolerance range? We can swear that we have never changed the size of the color box. The order quantity is not large. Why should we cause trouble for ourselves? We began communication in December last year and sent samples several times. On April 17th, you informed us that the display box (made by yourself) could not fit the products. This had never been mentioned before. You demanded that we compensate for the loss of the display box and threatened to cancel the order. Are we being blackmailed? We had to accept your unreasonable request. Because we still have your order to fulfill. Mass products were ready in May. It was not until June 19th that you paid the final installment. We directly compensated you $1100 from the payment. We will not comment on the right or wrong of this matter. Believe everyone understand.
23 Aug 2025